LEGAL REFERENCE

Your Privacy Matters to Us

We built alfabet99 around your account security and data protection. This privacy policy explains how we collect, use and safeguard your information when you open an account, deposit...

Data ProtectionAccount SecurityPayment PrivacyTransparencyYour Control
Account access Read FAQ
alfabet99 Your Privacy Matters to Us

How We Handle Your Information

alfabet99 collects personal data — your name, email, phone number and payment details — to verify your account, process deposits through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We encrypt sensitive information and never sell your data to third parties. Your account balance, transaction history and gameplay preferences stay within our platform. We use cookies

to remember your lobby preferences and keep you logged in securely. If you have questions about how we use your information, our support team is ready to help.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here

Email Support Send privacy concerns to our data protection team. We respond within 24 hours and can explain how your information flows through our platform.
Live Chat Chat with our support agents directly from the lobby. They can walk you through privacy settings, data requests and account controls in real time.
Account Settings Manage your privacy preferences, communication choices and data visibility right from your account dashboard. Changes take effect immediately.
EDITORIAL CLARITY

Privacy Standards We Follow

Encryption Standard

All payment data and account credentials use industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.

Data Minimization

We collect only the information needed to run your account and process deposits. No unnecessary tracking or data hoarding across...

Regular Audits

Our security team audits data handling practices quarterly. We test encryption, access controls and payment flows to catch vulnerabilities early.

Third-Party Vetting

Payment processors and analytics partners sign strict data agreements. They cannot use your information for their own marketing or sales.

Retention Limits

We keep your data only as long as needed. Account records stay for compliance; deleted accounts are purged within 90...

Breach Response

If a security incident occurs, we notify affected users within 48 hours and work with authorities. Your account gets immediate...

Privacy Across Our Platform

Live Casino Tables
Your table history and chat messages are logged for fraud prevention but never shared with other players or external services.
Slot Lobbies
Spin history and winnings stay in your account. We track gameplay for responsible account features, not for third-party analytics.
Sportsbook Markets
Bet slips and market preferences are private. We don't sell your betting patterns to odds providers or sports data companies.
Payment Processing
DANA, OVO, GoPay and QRIS transactions are tokenized. Your wallet details never touch our servers directly; payment gateways handle encryption.
Account Verification
ID and address verification happens once during signup. We store these securely and use them only for compliance and fraud checks.
Email & SMS
We send account alerts, deposit confirmations and promotional updates only to addresses you've verified. Unsubscribe anytime from settings.
Cookies & Tracking
Session cookies keep you logged in; analytics cookies help us improve the lobby. You can disable non-essential cookies in your browser.
AT A GLANCE

What Defines Our Privacy Approach

01
Account-First Design Every privacy feature is built around your account dashboard. You see what data we hold, request exports and delete information without contacting support.
02
Local Compliance We follow Indonesian data protection standards and regional payment regulations. Your information stays within supported jurisdictions unless you request otherwise.
03
Payment Tokenization DANA, OVO, GoPay and QRIS details are tokenized on first use. We never store full wallet numbers, so even a breach can't expose your payment methods.
04
Fraud Prevention We monitor account activity for suspicious logins and unusual deposits. If we detect risk, we alert you immediately and can freeze your account for protection.
05
Transparent Logging Your account shows every login, deposit and withdrawal. You can review this history anytime and report unauthorized activity within 30 days.
06
No Data Selling We never sell your personal information, betting history or payment data to advertisers, brokers or third-party marketers. Your privacy is not a product.

Privacy Policy Questions

We retain account records for seven years to comply with Indonesian financial regulations. Personal data like your name and email are deleted within 90 days unless we're legally required to keep them longer. You can request a data export before closure.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll email you a complete record of your profile, transactions, and preferences within 5 business days. You can also request this via our support team.

Absolutely. We use tokenization so your wallet details are never stored on our servers. Payment processors handle encryption directly. Each transaction is verified and logged. If you notice unauthorized activity, contact support immediately and we'll freeze your account.

No. We don't sell or share your personal information with advertisers, data brokers or marketing firms. We only share data with payment processors and compliance partners under strict confidentiality agreements. You control all communication preferences in your account.

We notify affected users within 48 hours and provide guidance on account protection steps. We work with authorities and security experts to investigate. Your account gets immediate monitoring, and we offer free credit monitoring if payment data was exposed.

Yes. Go to Settings > Account > Delete Account. We'll remove your personal data within 90 days. Transaction records stay for seven years for regulatory compliance, but your name, email and payment details are purged. You can request permanent deletion via support.

We use session cookies to keep you logged in and remember your lobby preferences. Analytics cookies help us improve the platform. You can disable non-essential cookies in your browser settings anytime. Essential cookies stay active for security and account functionality.